Data & AI · Certification prep
Salesforce Agentforce Voice
Every exam domain taught properly, hands-on practice, practice exams scored domain by domain, and a study plan that spreads the work across the weeks before your exam.
Who it is for: Teams building voice-enabled agents with Agentforce.
- 13
- lessons
- 8
- sections
- 6
- hands-on labs
- 5
- exam prep modules
- 20
- hours of material
What the course covers
Curriculum
- 01Introduction1 lesson
- 02Voice Fundamentals3 lessons
- 03Building Voice Agents3 lessons
- 04Advanced Capabilities3 lessons
- 05Operations3 lessons
- 06Labs2 lessons
- 07Hands-On Labs (Advanced)4 lessons
- 08Exam Preparation5 lessons
How to prepare
A study plan for Salesforce Agentforce Voice
- 01Set your exam dateAdd Salesforce Agentforce Voice to My Plan with the date you want to sit the exam and the time you can study each week.
- 02Learn the domains in orderWork through Voice Fundamentals, Building Voice Agents, Advanced Capabilities and the rest of the course, one lesson at a time.
- 03Do the hands-on labs6 labs turn what you read into something you have built, which is what scenario questions test.
- 04Practise and find your gapsTake a timed practice exam, look at your score by domain, and go back to the lessons for your weakest area.
- 05Book when you are readyRead the current exam guide on Trailhead and book once you pass practice exams comfortably.
About 20 hours is an estimate of Arkton’s course material, not an official figure. Exam length, passing score and price are set by Salesforce; read the current exam guide on Salesforce Credentials before you book.
What you get
Built to get you through the exam, and past it
- Written lessons for every domain, with 2 hours of narrated video
- Timed practice exams scored domain by domain
- A study plan around your exam date that moves when your week changes
- Notes filed under each lesson, with diagrams where you write them
- The certification added to your public profile when you earn it
Roles it counts towards
- Conversational AI ConsultantDelivers agents across chat and voice channels.
Questions
Salesforce Agentforce Voice: frequently asked
How long does it take to prepare for Salesforce Agentforce Voice?
Arkton's Salesforce Agentforce Voice course is about 20 hours of material: 13 lessons, 6 hands-on labs and 5 exam preparation modules. Most people spread that over several weeks and add time for review. My Plan schedules it around your exam date and the time you have.
What should I know before starting Salesforce Agentforce Voice?
The course builds on Salesforce Agentforce Specialist, which comes before it on Arkton's path. If you already work with those topics day to day, you can start here.
Does the course include practice for the Salesforce Agentforce Voice exam?
Yes. It includes 5 exam preparation modules with practice questions and explanations. Practice exams are scored domain by domain, so you can see exactly what to study next. Free accounts get one attempt at each practice exam; Pro is unlimited.
Is the course free?
The written lessons are free for every certification, along with the first video of each course and one attempt at each practice exam. Pro unlocks all videos, unlimited practice and study plans for every certification, for $10 a month or $7 a month billed yearly.
Is Arkton affiliated with Salesforce?
No. Arkton is independent. Exam length, passing score and price are set by Salesforce; always check the current exam guide on Trailhead before you book.