Agentforce Specialist, previously called AI Specialist, covers building and running AI agents on Salesforce. It is a practical exam: most questions describe what a business wants an agent to do and ask how you would set it up safely.
Start with the building blocks
- Agents handle a job for users or customers, such as answering service questions or helping sellers.
- Topics group what an agent can help with, with instructions that describe how it should behave.
- Actions are what an agent can actually do, built from flows, Apex, prompt templates and standard actions.
- The reasoning engine decides which topic and actions fit a request.
Prompt Builder
Know the kinds of prompt templates, how to ground them with record data and related information, and how to test a template before it is used. Grounding is what turns a generic answer into one about this customer.
Trust and safety
The Einstein Trust Layer is central to the exam. Understand what it does for data masking, data retention and checking responses for harmful content, and why that matters when agents use customer data.
Testing and deployment
Expect questions about testing agents before release, choosing channels, monitoring behaviour and improving instructions when an agent picks the wrong action.
Build one yourself
Create a simple agent with one topic and two actions, then write test requests that should and should not trigger each action. Watching where it goes wrong is the quickest way to understand topics, instructions and actions.
Check the official guide
Agentforce changes quickly, so read the current exam guide on Trailhead before you book.
How Arkton helps
The Agentforce Specialist course covers Agentforce concepts, building agents, Prompt Builder, and testing and deployment in 15 lessons with narrated videos and 11 hands-on labs, about 27 hours of material. If AI on Salesforce is new to you, AI Associate is a good place to start.