Foundation · Free course · no exam
AI Fundamentals for Salesforce
How AI actually works on Salesforce — predictive, generative and agentic — taught plainly, with hands-on labs and knowledge checks. The foundation for Agentforce Specialist.
Who it is for: Anyone new to AI on Salesforce — admins, business analysts, consultants, and sales or service professionals — who wants a practical grounding before Agentforce Specialist. The AI Associate exam this course once prepared for has been retired.
- 23
- lessons
- 7
- sections
- 4
- hands-on labs
- 5
- knowledge checks and references
- 26
- hours of material
What the course covers
Curriculum
- 01AI Fundamentals4 lessons
- 02Generative AI Technology5 lessons
- 03AI in Salesforce5 lessons
- 04Ethical Considerations4 lessons
- 05Data for AI4 lessons
- 06Hands-On Labs4 lessons
- 07Knowledge Checks5 lessons
How to prepare
A study plan for AI Fundamentals for Salesforce
- 01Start at the beginningWork through what AI is, how machine learning and generative AI work, and where the limits are.
- 02Learn how Salesforce uses itMove on to AI in Salesforce and Ethical Considerations, one lesson at a time.
- 03Try it in an org4 labs let you see AI features working in a free Developer Edition org.
- 04Check your understandingTake the knowledge checks, and revisit any section where you score below 30 of 40.
- 05Take the next stepEarn Agentblazer Status on Trailhead, then move on to Agentforce Specialist.
About 26 hours is an estimate of Arkton’s course material. Salesforce retired the AI Associate certification; the last exams were taken in May 2025. See Salesforce Credentials for current AI credentials.
What you get
Built to make AI make sense
- Written lessons for every domain, with 3 hours of narrated video
- Knowledge checks with answers and explanations
- Notes filed under each lesson, with diagrams where you write them
Questions
AI Fundamentals for Salesforce: frequently asked
Is this course preparation for an exam?
No. It began as preparation for the Salesforce Certified AI Associate exam, which Salesforce retired: the last exams were taken in May 2025. The knowledge it covers is still the right foundation, so the course continues as AI fundamentals. For recognition, look at Agentblazer Status on Trailhead and the Agentforce Specialist certification.
How long does the course take?
About 26 hours of material: 23 lessons, 4 hands-on labs and 5 knowledge checks and reference modules. Most people spread it over a few weeks.
What should I know before starting?
Nothing beyond a general interest in Salesforce. No coding and no prior AI knowledge are needed.
What should I study next?
Agentforce Specialist, which covers building and running AI agents, and Data 360 Consultant if you work with customer data.
Is Arkton affiliated with Salesforce?
No. Arkton is independent. Check Trailhead for Salesforce's current credentials.
Guides
Which Salesforce certification should you take first?
A path through fifteen certifications that builds on itself, and how to choose where to start from the job you have.
Agentforce Specialist: how to prepare for the exam
Agents, subagents and actions, Prompt Builder, grounding, the Einstein Trust Layer and testing: what to learn for the Agentforce Specialist certification.
How long does it take to get Salesforce certified?
Realistic study time for popular Salesforce certifications, what changes it, and how to plan the weeks before your exam.